Return & Refund Policy

1. Returns
We want you to be completely satisfied with your purchase. If for any reason you are not, you may request a return within 30 days of delivery.

To be eligible for a return:
- The item must be unused, in its original packaging, and in the same condition you received it.
- Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items
The following items cannot be returned:
- Customized or personalized products
- Perishable goods
- Items marked as “Final Sale”
- Opened health or hygiene products (for safety reasons)

3. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed back to your original method of payment within 5–10 business days.
- Shipping costs are non-refundable unless the return is due to our error (wrong or defective item).

4. Exchanges
If you received a defective or damaged product, we will replace it at no additional cost. Please contact us within 7 days of receiving the product.

5. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

6. How to Start a Return
To initiate a return, please contact us:
Email: info@atsmanufacture.com
Phone: 888-233-4069
Mailing Address: 115 Clemente Street, Holyoke, MA 01040

Please include your order number and reason for return in your request.